Features

These are the features that we should aim to incorporate into our design:

• TV Watching

• Set Up

• Account Management 
• Pay Bill
• Update Details
• Upgrade/Downgrade Package
• Account Settings
• Marketing Settings
• Preferences

• Extras e.g. Sky WiFi, Sky+ and Sky Go

• Social Conversations

• Help and Support

Additional features we want to implement are catch up TV, TV recommendations and individual profiles for family members. Some methods that we can implement to create recommendations for users are:

• Asking a user to rate an item on a sliding scale.

• Asking a user to search.

• Asking a user to rank a collection of items from favorite to least favorite.

• Presenting two items to a user and asking him/her to choose the better one of them.

• Asking a user to create a list of items that he/she likes.